❓ Frequently Asked Questions
Answers to all your questions about ke99
Betting, deposits, withdrawals, account verification — the most frequently asked questions from ke99 users are all compiled in one place. Find the answer you need.
Whether you are new to ke99 or an experienced user, questions come in every day about cricket betting, depositing money, withdrawals, and account verification. On this page we have organized those questions into four sections so you can quickly find the right information. If you cannot find the answer to your question, contact our 24/7 live chat support.
Frequently Asked Questions
Cricket & Sports Betting
Log in to ke99 and go to the Sports section. There you will find a list of BPL, T20 World Cup, and international cricket matches. Select the match you want, check the odds in the Markets section, enter your stake in the bet slip, and confirm. Once your bet is placed successfully, a confirmation message will appear on the bet slip.
An accumulator (or acca) bet lets you combine multiple matches into a single bet. The odds for each selection are multiplied together to form the total odds, which means your potential winnings can be much higher. However, if even one selection is wrong, the entire accumulator is lost. This makes it a higher-risk bet, and having experience and a solid strategy is important.
ke99 uses decimal odds. For example, if the odds are 2.50, it means a ৳100 bet returns a total of ৳250 (profit of ৳150). The calculation is simple: stake × odds = total return. The higher the odds, the higher the risk, but also the higher the potential payout. Any odds above 1.00 are profitable.
ke99 offers Match Winner, Toss Winner, Total Runs (Over/Under), Over of First Wicket, Top Batter, and Top Bowler markets. In the Live Betting section you can also bet on real-time odds during ongoing matches. For example, in a Bangladesh vs India match there may be a market like "Will Bangladesh score 200+ runs."
If a match is abandoned due to rain or any other reason without a result being declared, the bet on that match is generally considered void and the original stake is refunded. However, for accumulator bets, that selection is removed and the remaining odds are recalculated. See the Terms and Conditions page for specific rules.
Verification & Documents
Account verification is an important part of ke99's security system. It confirms that the account is being used by its genuine owner and helps prevent unauthorized transactions or fraud. Withdrawals are faster and more secure on a verified account. It is done to protect your own money.
Yes, this is very important. The name you registered with on ke99 must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held or rejected. Use the correct name from the start to avoid issues later.
Verification is typically requested at the time of your first withdrawal, for large withdrawal amounts, or if the support team detects suspicious activity. You may also need to submit documents when updating account information. Having your documents ready in advance will speed up the process.
For identity verification, a clear photo of your National ID (NID), passport, or driving licence is required. For address verification, a recent bank statement or utility bill may be used. Make sure the document images are clear, complete, and not expired.
How to Deposit Money
ke99 currently supports four active payment methods: bKash, Nagad, Rocket and bank transfer. You can easily add balance to your account from anywhere in Bangladesh using these methods. For bank transfer, you can use major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank.
The minimum deposit amount at ke99 is ৳200 for all payment methods — whether bKash, Nagad, Rocket, or bank transfer. Sending less than ৳200 may result in the deposit not being accepted, so make sure you send the correct amount.
First, log in to your ke99 account and go to the "Deposit" section. Select bKash and send money to the provided number using bKash Send Money. Make sure to enter the Transaction ID (TrxID) correctly in the deposit form. The balance is usually credited within a few minutes. Avoid mistakes with the number and amount.
ke99 generally does not charge a separate processing fee for deposits. However, your mobile wallet or bank may deduct their own service charge — for example, the applicable charge on bKash or Nagad Send Money. That charge is determined by the respective service provider's policy and is not controlled by ke99. The net amount will be credited to your account.
Yes. ke99 offers a 120% bonus on your first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, making your total balance ৳2,200. Before withdrawing the bonus, you must wager 15 times the bonus amount (wagering applies to the bonus amount only). For example, a ৳1,200 bonus requires ৳18,000 in bets.
Withdrawal Questions
A withdrawal can be held for several reasons: account not verified, name mismatch between the account and wallet, bonus wagering requirements not met, or a temporary system review. Resolving any of these usually speeds up the process. If the issue persists, contact live chat directly.
The minimum withdrawal amount at ke99 is ৳500. Withdrawal requests below this limit will not be processed. This limit applies equally to all payment methods — bKash, Nagad, Rocket, and bank transfer. Make sure your balance is ৳500 or more before requesting a withdrawal.
Yes, but one condition must be met. To withdraw winnings earned from a bonus, you must place bets worth 15 times the bonus amount. For example: if you received a ৳1,200 bonus, you must wager a total of ৳18,000 before withdrawing the bonus winnings. This wagering is calculated on the bonus amount only, not on your original deposit.
Withdrawals at ke99 are generally processed within 10 to 45 minutes. However, in some cases — such as a first-time withdrawal or during an account review — it may take a little longer. Most withdrawals to bKash or Nagad are sent quickly. Bank transfers may take a bit longer at night or on bank holidays.
ke99 generally does not deduct any fee of its own on withdrawals. However, your mobile wallet or bank may apply their own service charge when receiving the funds. This depends entirely on the respective service provider's policy. If you notice any unexpected deduction, contact support directly.
Have more questions? We are ready to help
If you could not find the answer to your question here, the ke99 support team is available around the clock — in both Bengali and English.
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