ke99 Privacy Policy — Your Data Is Our Responsibility

1 Introduction

ke99 is an online entertainment platform that provides casino gaming and sports betting services for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

In this privacy policy, "ke99", "we", "our", or "platform" refers to the operating entity of ke99 and its associated services. "User", "you", or "your" refers to any person who uses the ke99 website or application.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what your rights are. If you have any questions, please contact us at [email protected].

2 What Information We Collect

When creating an account and using services on ke99, we may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above may use the service)
• National ID or passport number (for KYC verification)
• Valid mobile number
• Email address
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Login date, time, and geographic location
• Session cookies and tracking data
• Time spent on the platform and activity logs

2.4 Communication Information

• Records of conversations with customer support via live chat, email, or other channels
• Reviews or feedback submitted on the platform

3 Purpose and Use of Information Collection

ke99 uses collected information only for specific and lawful purposes. The main reasons for using your information are described in detail below:

3.1 Account Management and Verification

Personal information is essential for creating, managing, and securing your account. This information is used to complete age verification and the KYC (Know Your Customer) process.

3.2 Financial Transaction Processing

Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is necessary to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳500.

3.3 Fraud Prevention and Security

Technical information is analyzed to prevent unauthorized access, fraud, and money laundering. This information is also used to detect multiple accounts or suspicious activity.

3.4 Providing Customer Support

Account and transaction history is reviewed to provide effective assistance via 24/7 live chat and email. This ensures fast and accurate resolution of issues.

3.5 Service Improvement and Personalization

By analyzing user preferences and behavior, ke99 improves its game library, bonus offers, and overall experience. This data may also be used to send relevant promotional information, though you can opt out of such communications at any time.

3.6 Meeting Legal Obligations

Certain information may need to be retained and disclosed in order to comply with applicable laws, regulations, and regulatory directives.

4 Data Storage and Security

ke99 applies industry-standard technical and organizational measures to protect your information. Our security framework is as follows:

4.1 Encryption and Data Protection

All data transmissions are secured through SSL (Secure Socket Layer) encryption. Sensitive financial information is stored with an additional layer of encryption. Passwords are always stored in hashed and salted form — never in plain readable text.

4.2 Server and Infrastructure Security

ke99 servers are kept secure through firewalls, intrusion detection systems, and regular security audits. Only authorized personnel may access user data for specific purposes.

4.3 Data Retention Period

All relevant information is retained while an account remains active. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations. Once the required period ends, data is securely deleted or anonymized.

5 Sharing Information with Third Parties

ke99 does not sell your information. However, limited information may be shared with trusted third parties in specific circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. These third parties are governed by their own privacy policies.

5.2 Technology Service Providers

Only the minimum information necessary to provide services is shared with game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and companies managing the technical infrastructure.

5.3 Legal Disclosure

Information may be disclosed to law enforcement authorities pursuant to a court order, government directive, or legitimate investigation. Where possible, we will attempt to notify you in advance.

5.4 Business Transfers

If ke99's business goes through a merger, acquisition, or restructuring, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

Various types of cookies and similar technologies are used on the ke99 website and application. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and keeping the platform's core functionality active. Without them, ke99's services will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game layout, and other personalized settings, so that your experience on future visits is smoother and more convenient.

6.3 Analytical Cookies

These collect information about how the platform is used and help improve the quality of service. Information collected by these cookies is generally anonymous or aggregated.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

7 User Rights

ke99 respects and upholds the following rights you have over your personal information:

7.1 Right to Access Information

You may request at any time to know what information ke99 holds about you. Upon request, we will provide you with a copy of that information within a defined timeframe.

7.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. You can update much of your information yourself through your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a defined period for financial and legal reasons.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing emails or messages, use the "Unsubscribe" option in any message or inform us at [email protected].

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at [email protected]. After verifying your identity, your request will be processed as quickly as possible.

8 Protection of Minors

ke99's services are for users aged 21 or above only. We do not knowingly collect any information from minors.

If we are informed or have reason to believe that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

If you become aware of a minor having a ke99 account, please notify us at [email protected].

9 International Data Transfers

ke99 servers may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that such storage and processing is conducted in accordance with the standards of this privacy policy.

When sharing data with third-party service providers, we ensure appropriate contractual safeguards are in place to maintain adequate protection of your information.

10 Policy Changes and Updates

ke99 reserves the right to modify this privacy policy due to service improvements, legal changes, or business needs.

For any significant changes, we will post a notice on the platform and the "Last Updated" date at the top of the policy will be revised. Continued use of the service after an update will be considered acceptance of the new policy.

We will attempt to send a separate notification to your registered email address for important changes. However, it is the user's own responsibility to review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the ke99 support team:

• Live Chat: Direct support available 24/7 in Bengali and English
• Email: [email protected]

For data protection requests, write "Privacy Policy Request" or "Privacy Request" in the subject line of your email and send it from your registered email address. Your request will be processed as quickly as possible after your identity has been verified.